Upon arrival at Chongqing Jiangbei International Airport (CKG), the driver will verify your flight’s arrival time from the Arrival Flight Information Board, proceed to the correct terminal, and wait at the designated exit. The driver will hold a sign with your name for approximately 30 minutes until you arrive. Please present your passport to confirm your identity. Follow the driver to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: The driver will ask airport staff to check if anyone from the same flight remains in the luggage claim area and will contact the local travel agent. The driver will only leave with approval from the travel agent.

Q: When should I call after arrival?

A: If everyone from your flight has left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will determine your exact location, often asking you to hand the phone to a nearby Chinese person. This is the quickest way to locate you. The driver will come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you know of the delay and again after boarding. The driver awaits instructions on whether to wait. Calling after a late arrival is too late.

Q: What happens if my flight is canceled?

A: Please inform the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Do you go to my hotel?

A: The pickup price covers hotels in downtown Chongqing only, which includes the districts of Yuzhong, Shapingba, Jiangbei, Nanan, Dadukou, Jiulongpo, Yubei, Banan, and Beibei. Hotels in other districts, known as Outskirts Chongqing, will incur an additional charge. Please verify your hotel’s location in downtown Chongqing before booking.

If your hotel is in Outskirts Chongqing, the additional cost will be communicated.

• Plan A: Booking will be confirmed upon timely approval.
• Plan B: A refund will be arranged if approval is not received within 24 hours.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Chongqing Jiangbei International Airport (CKG) is located 30km from the heart of Chongqing. Booking an airport pickup service by phone can be challenging due to the lack of a radio system in every taxi. To bypass the inconvenience of lengthy airport taxi queues, it is highly recommended to pre-book this Chongqing airport pickup service. This will ensure a smooth and pleasant arrival at your hotel. Kindly provide your flight details along with your hotel name and address to receive a confirmation voucher promptly.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.