A must tour When you go to Cancun - We enjoyed our tour to chichen Itza. The tour guide Viktor and Miguel very informative and enthusiastic. They provided us a lot of information about Mayan culture. The lunch was good. The driver Juan drives safe. It’s a a long trip, it started 7 am and came back to hotel 8:30 pm.

Amazing! - All the tour was amazing, our guide, Ivan, went above and beyond - specially while on Chicken Itza. As expected we had some moments where they try to sell souvenirs, which is also part of their job and income - just say no thank you and they will not bother you about it! After the lunch they give us a bottle of digestive with our photo print on it, we didn’t buy it and they gave the pic for free. Only negative part is the start of the tour - they start to pick up people at 7:00am but it takes a while to go to the first place, still there is enough time to do everything listed. Is a collective tour, if you are not open mind and not ready to share the experience with other people, organise it by yourself without ruining the day to all the other complaining for everything. Be nice with the people around, you only live once!

Fantastic Day -Great Value - Absolutely brilliant day yesterday. Rhett and Roberto were very knowledgeable about Mayan history and culture. Fabulous driving by Enrique. Advice for anyone booking this trip:- - do get the plus package - it’s worth it for the access to cold drinks - you’ll need then as it’s incredibly hot - do hire an umbrella inside Chichen Itza (it was only $3 but so worth it as there’s not much shade). Those who didn’t were really wilting and missed a lot of the guided tour as they were too hot. - do take a pillow for the journey. It’s a long one from playa del carmen! -don’t forget your sun cream and hats (I remembered the sun cream but forgot a hat and regretted it) A brilliant day with great company and very well organised. Thanks all. X

Sun and shadow - Good value for money. We waited 30 minutes without any information that that the pick-up service is delayed. The registration process was not at the bus, we had to walk through a shopping center. The bus journey and support team was capable and supportive

Fun Tour/Amazing Sites/Informative Guide (But Bring Your Pesos B/c They Are Definitely Going To Try To Sell You Stuff!) - We spent the day with Julio (tour guide) and Andres (driver), and they took great care of us. Everybody had a great time, and I would definitely recommend this tour (even with its flaws), because it’s a safe, reliable and easy way to see these sites. However, the tour isn’t exactly as advertised, since yes, we left a little after 7 a.m., but we didn’t get to Chichen Itza until about 12:30 p.m. Before we got there, we had to “check in” for the tour at the back of a gift shop in a mall, and then hang out outside of that gift shop for about 20-30 minutes until they called our tour’s name. Our first stop? Another souvenir shop about 20 minutes outside of Chichen Itza. They disguised this particular selling stop as our “lunch,” but really, you’ve got to endure an entire presentation of alleged Mayan rituals (really, it was a way to sell you stones and other stuff you don’t really need), and about another 20 minutes of hanging out in the souvenir shop with your tour guide’s name on your shirt (clearly, these folks make a commission from all these sales), before they’ll even call your lunch group into the dining area. No complaints about the buffet-style food, though, as it was all delicious. After this stop, we finally headed toward the star of the tour — the ancient Mayan city of Chichen Itza — and how do the locals respect these sacred temples? By turning its outer rim into an area where you can purchase everything from luchador masks to animal-noise-making blow toys to probably anything and everything else. All the selling of things was a little overblown the entire tour, but we did eventually get to all the advertised sites, and they were all amazingly beautiful locales. We had two hours in Chichen Itza (one hour guided, one hour not guided), then one hour at the perfectly-temperatured and absolutely picturesque Cenote Saamal (Selva Maya) in Merida (you will need to purchase a life jacket and possibly a locker if you plan on swimming in the Cenote), and lastly, 30 minutes in the main park at Valladolid (just enough time to catch a portion of the show going on around the fountain and to grab yourself some Mexican street food — in our case, elote). By the time we got home, it was about 9 or 10 at night, but we did get dropped off back at our hotel, which was ideal because we were exhausted by then. LOL! All in all, I’d say the sites were astonishingly beautiful, the tour itself was interesting at times but focused waaay too much on math, the food was good, the driving was safe, but the sales hustle was definitely real and overdone. And for what it’s worth, our tour guide Julio seemed nice. Do with this info what you will, but I just wanted everybody to know what they were signing up for — you’ll be away for an entire day on a tour that could’ve really been done in three and a half hours plus driving and eating time, so bring your pesos, but don’t bring your drones, tripods, selfie sticks or children’s toys since none of those will be allowed in the ancient ruins. Have fun!

So-so - Victor our tour guide on the bus was amazing, he deserves 100 stars! But overall the process was long and required lots of driving and waiting. The initial time I thought it would take was much longer and the stops were very touristy. We didn't get to stop in the town either. Overall, was not impressed based on the price.

Don’t fall for the scam ‘local gift shop’ - We had a great tour guide. There was a long speech about the first stop being a local poor community that hand make all the souvenirs but when we got there it was all the same drop ship items from china that were available for a heck of a lot cheaper at our hotel: some items still had made In china stickers on them. One item we intended to buy turned out to be £85! Where you can get the exact same item on amazing for £9. Which was a little disappointing but it is very clear that the community isn’t struggling as they all wear very nice watches and the building is very new and well kept. The man in the toilets blocked the doorway In front of my husband because he wanted a tip (for passing him a hand towel) and the same happened with the food venders. Although we had paid a lot for the trip they wouldn’t give you more than one taco unless you tipped them extra. So it was really disappointing that they get a little greedy with the tourism in that stop off but everything else was amazing and I would definitely recommend the plus option as you can have beers and drinks throughout the day without paying a premium price. All other stops were amazing and well worth the visit!

Too much sales pitching! - Tour was good. Loved the time given at the pyramids and the information provided. I'm used to tour groups giving a sales pitch, but this was particularly long and brutal. 45 minute speech selling modern day Obsidian stones (read: snake oil) when rubbed on your head will cure your insomnia and headaches. Then on the bus there was a second sales pitch for liquor. The hard and persistent sales pitches really detracted from a the tour.

Do not book this - We have taken half a dozen tours with viator, and this, by far was the worst one. Started with being herded like cattle into a shopping area for bracelets. Waited 30 min to get herded again into different buses. 20 min unto our drive, we randomly stopped on the side of the road for 45 min, with no explanation, except, we are waiting. A dozen people got on there. Then we were taken to a buffet lunch, which was completely bland. They randomly took our photo,again, no explanation. We finally got to chichen itza, and that was the best part of this tour. Unfortunately, the beauty and awe inspired ruins were ruled by the countless illegal vendors. We were then taken to a cenote where you had to rent life jackets and lockers. It took 30 min to get down the line to swim, and you were in there for no more that 5 to 10 min. Finally, Valladolid. Wich was a 30 min useless stop. 6 PM, dark, police presence everywhere. On the bus, the AC only worked on the front half of the bus. We were gone from 7 AM, to 9PM. The only worthwhile part was the 2 hours in chichen itza. The bis ride back was so bad, a few people went and were throwing up in the bus bathroom, including my daughter. I think there should be an option on Viator for ONLY chichen itza. The other two stops were completely and utterly useless and a waste of time.

Not well organised. Would not recommend. - The tour did not start or well and for the reason I wouldn’t recommend this company. It said the tour started at 8. We got picked up at 7. Thought after picking up a few more people we would be on our way. But we were dropped at a mall where we got wristbands and then had to wait for over an hour. There was nowhere to sit so we had to sit on the pavement. The communication was also terrible. No one explained what was happening. We finally got on a bus at 8.35 am but didn’t leave until 8.50. Because we left late, the plans changed and we went for lunch first instead of going to chichen itza. This was quite annoying. The bus we were on also had broken aircon that was freezing and dropped constantly. Our guide had good knowledge of Chichen Itza and we loved the cenote but the stop in Volladid was very rushed. Would have loved a bit more time here. Thankfully we didn’t have to go back to the mall and change transportation after the tour. We were dropped back at the pick up point.