Upon arrival at Chengdu Shuangliu International Airport, the driver will first verify your flight’s arrival time from the Arrival Flight Information Board. He will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name for approximately 30 minutes until you arrive. Follow him to your hotel.

Frequently Asked Questions:

Q: Will you take me to my hotel?

A: The pickup price covers hotels located in the downtown area of Chengdu only. Downtown Chengdu includes the districts of Jingjiang, Qingyang, Jinniu, Wuhou, and Chenghua. Other districts are considered Outskirts Chengdu. Hotels in Outskirts Chengdu will incur an additional charge. Please verify if your hotel is in downtown Chengdu before booking.

If your hotel is in Outskirts Chengdu, the local travel agent will inform you within 24 hours about the extra cost, which you will need to pay in cash to your driver (Plan A). Your consent to this additional charge is necessary. If you do not agree to the extra cost, the booking will be canceled, and you will receive a refund (Plan B).

Q: What if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What if my flight is canceled?

A: Please use the urgent contact number on your voucher to contact the local travel agent promptly. If your driver is already waiting at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to help clarify your exact location. Please wait there. Your driver will come to you. Do not move or attempt to go to your hotel on your own.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Whether on a business trip, enjoying a leisurely weekend, or on holiday, this Chengdu Airport pickup service is sure to impress. Avoid the hassle of long airport taxi queues and enjoy a smooth arrival at your hotel. To receive a confirmation voucher promptly, please provide the customer’s cellphone number, flight details, and hotel name. Note that the local travel agent cannot process bookings without the customer’s cellphone number, which will only be used for urgent assistance. Ensure that this cellphone is operational in China.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.