AMAZING - AMAZING experience. You must go ! The people are very friendly! Food was great. The bus ride was so much fun.

Great Value, unique experience - Everything was as expected. Hotel pickup was at the communicated time. Good value. Guide was friendly & helpful. Had a great time. On the 2nd leg of the trip, beach was nice & quiet with no vendors!

Half day was the perfect amount of time! - Our guide Yulianna was very fun, easy to talk to, and on time. We spent a good amount of time at the volcano. It wasn’t rushed at all which I loved, and there was no line to get in. I also especially loved the food we ate at for lunch. Highly recommend this half day trip!

Let’s get dirty a little bit longer. - The mud experience was interesting yet fun. Although I booked a half day excursion, it ended up as a full day excursion. I was ok with it because I didn’t have any solid plans later in the afternoon, but if I had plans this would have been a problem.

Great tour - The tour guide was excellent We hung out at the beach club For couple of hours and they served us breakfast/lunch and non alcoholic drinks. We headed to the volcano around 1 o lock and there were no lines Overall good day, would definitely recommend this tour

Fine but would not go again - It was fun but not for the faint hearted. The mid pit is not large and if you are taking the massage option you do not have any space and we felt very crowded and overwhelmed. Rinsing in the lake afterward, you only got knee deep so it was necessary to kneel in the silt. Having been to mud baths in other countries I was disappointed. The lunch was nice but we didn’t want to ‘laze by the pool’ at the location so opted to take a taxi back to our hotel. This part of the trip was an unnecessary extra.

We booked pick up at 8:30... - We booked pick up at 8:30 but were told to go to a meeting point for 8am at 11:30pm the night before. We did and then waited for around half an hour before going to pick up various people from the Bocagrande area. We didn't leave Cartagena itself until 9:30am. Then we went to the mud volcano which was quite hectic but interesting. We washed off in the lake - we did it ourselves but there were ladies to help you if you wanted to tip etc. Then we went for lunch which was fine but then we had 2 hours at the pool/beach. This was not written about in the itinerary and whilst it was a nice enough location, it added a lot of time that we weren't expecting. I had checked with the guide and the communication on whatsapp the day before that we would be back by 2:30pm as I had a 3pm appointment. I was assured that we would be back but then we didn't end up getting back till 3:30pm and we were dropped off on the side of the road and not back at the meeting point because they wanted to drop all the Bocagrande groups first which would have made us even later. It could be a good tour but better communication is necessary and it should not be titled as a half day experience.

Go with a different company, they will make mistakes that cost you - The mud volcano was very cool but I'd do this experience with a different company. We wondered why they didn't have completely good reviews and we should have gone with our gut. We submitted our phone number correctly but they wrote it down wrong and therefore didn't come to pick us up because they "tried to contact us" and we didn't answer. No, you copied our phone number incorrectly and then didn't try ANYTHING to remedy it (they could have checked the form, called our hotel, ran up to our hotel that we were sitting outside of the entire time waiting for them). We then had to pay for an Uber to find them and they refused to refund us that cost even though it was their fault. We do NOT recommend this company and frankly, Viator did not fight for us at all on our behalf. Also the beach experience was cool but way too long.

Don’t book with them! - DO NOT BOOK WITH THIS COMPANY! Please save yourself some time. I booked the mud bath with them and my hotel (Dreams Karibana) was one of the pick up locations listen on their page. About 10 minutes after booking, I received a message on WhatsApp stating that I will need to meet the driver at a mall that is 10 minutes away. I explained to the person that I booked and chose the option to be picked up and dropped off at my hotel. The person then replied that they understand, but my hotel is out of their zone. (So why did you list my hotel as an approved pick up location?) I asked the person to cancel the booking. I asked for the booking to be cancelled. The person replied that they can pick me up from my hotel, but they will not be able to drop me back off. They states that it would be complicated for them. I explained that I am a female solo traveler that does not speak Spanish and asked to cancel the booking. They replied yes. About 15 minutes later I received another message from a new number stating that they will be picking me up from my hotel at 8:30. I explained to this random person that I asked to have the booking cancelled. The woman explained that she is a coordinator. I let her know that I don’t feel comfortable because I don’t even know who she is. All in all, my booking was never cancelled so I was never refunded even after asking multiple times. Very unprofessional SHADY company! Avoid!

Save time and money; they will touch you inappropriately - I hate writing bad reviews, but this experience was terrible and not worth the time and money. To start, this was not a half day tour it was all day. It started at 8 and ended at 430. There was also no hotel pick up or drop off as stated. For around 4 hours, we went to this almost abandoned resort to sit at the pool. I do not know why we did this as it was not stated when I booked it. Then we finally went to the mud. The guide told us people may offer us a massage for 5000 pesos. I didnt want one and said no numerous times to the people in the volcano. Two guys still gave me a massage numerous times after saying “no gracias” and they still did it anyway. I felt extremely taken advantage of as a solo traveling girl knowing little spanish. The guide did not come with us up to the volcano and no one else spoke english so there was no escaping as it was extremely hard to move in the mud. Then after, we washed off in the lake and a lady told me to get naked. I was no comfortable with it, but she still touched me everywhere. I can honestly say this was a terrible experience and i would not recommend to anyone, especially women traveling alone.