45-Minute Foot Massage in our Massage Room

not what i expected

I was somewhat dissatisifed with my Heal your sole massage. I had gotten this massage last year and really enjoyed it, but this time it wasn't quite as good. I had assumed that the massage would focus on feet and hands, but my therapist only focused on my feet. I guess I should have checked with him to make sure I was supposed to get hands too, but I had both worked on last time and thought it wasn't necessary. It would be helpful for the therapist to clarify with future guests on their preference of feet vs hands before the massage begins. My therapist also did not check in to see if the pressure was okay. Not a huge deal, but in the past, the better massage therapists I've had have checked in with me during the massage to make sure their pressure was okay. I also don't think pressure level was listed on the form I filled out beforehand. That might be helpful to add in the future. Also, the therapist I had last time offered me the option of lavender or peppermint oil which I thought was really nice. This time I did not get that option. I would definitely come back, but I was a little surprised at the inconsistency in service level vs my last visit.

Too crowded in lobby. Not good customer service and I did not receive any reflexology on my feet. The bottoms of my feet were never touched. My husband had a great foot massage. Then as we were leaving we were asked if we left a tip.