Feb 8, 2024
Professional and knowledgeable team - We have reached out to a few companies to get ideas and quotes to plan our first trip to Kenya. Ensembles Adventures was quick to respond and offer us lots of information after talking to us to find out about what we are looking for on this trip.
They came up with various itineraries working it around our ideas and requirements. It was a tough choice for us to make as all the itineraries had almost everything that we asked for.
Ensemble Adventures have been very professional as well as friendly and approachable in every step of our dealings with them. Magreth in Sales and Juma in Operations have been very helpful in answering our questions.
We had an amazing time and the lodges / tented camps were Exceptional.
Review provided by Tripadvisor
Mar 19, 2021
It was unforgettable adventure! - With my friend I decided to go to 2-days Safari. The process of organizing Safari in the company is at a high level, every step is carefully thought out, you will not be left anywhere without advice or help. Mike, thanks, that's great!
In the morning we drove to the parks in a comfortable safari car. During two magnificent days in Tarangire and Ngorongoro National Parks, we saw giraffes, hyenas, elephants, zebras, flamingos, even rhinos and hippos and many other animals. Our driver Mozis has a lot of information about everything in the park and told us interesting facts about every bird and animal he saw. Moreover, a special thank you to the driver for warning about some situations in advance, for example, how to behave with monkeys during a lunch stop (during lunch, a tourist from another company was bitten by a monkey, because he didn't know how to behave correctly lead). Our safety was taken care of.
Just one unaccounted situation was that there.. two persons in our car must leave to Zanzibar on the 2nd safari day (they had a flight), so we left Ngorongoro 3 hours earlier.
However, I would like to note quality service and focus on the customer. Company offered (our choice) to go to another national park or hot springs next day as compensation for us. We have already been in the parks, so decided to go to the hot springs. It was an unforgettable trip, trust me!
I have seen on TA a lot of reviews about how many companies let down their tourists and do nothing to help them or improve the situation.
This company not only admitted the failure but also made it up for their clients at the first-class service level. High quality service and focus on the customer can be seen not only when everything goes 100% according to the plan, but when unforeseen things happen, and the company solves them with dignity, meeting the highest standards, to save the client and reputation.
Guys, thank you very much! I wish you success and prosperity for your company. Highly recommend!
And special for russians😂:
Хотите на сафари? Вам сюда! Организация Сафари в компании на высоком уровне, каждый шаг тщательно продуман, вы нигде не останетесь без совета или помощи. Вам всё покажут, подскажут.
Утром на комфортной машине для сафари мы выехали в парки. За два великолепных дня в национальных парках Тарангире и Нгоронгоро мы увидели жирафов, гиен, слонов, зебр, фламинго, даже носорогов и бегемотов и много других животных. Наш водитель Мозис владеет огромным количеством информации обо всем в парке и рассказывал про каждую увиденную птицу и животного интересные факты.
Единственным неучтенным моментом оказалось то, что в нашей машине были ребята, которые улетали на Занзибар во 2ой день Сафари, поэтому мы выехали из Нгоронгоро на 3 часа раньше. Однако отмечу клиентоориентированность компании: нам предложили на следующий день на выбор поехать в еще один национальный парк или на горячие источники в качестве компенсации. В парках мы уже были, решили поехать на источники. Поверьте, нам организовали незабываемую поездку!
Я видела много отзывов о других компаниях, как туристов на Сафари кидают в таких случаях, ничего не предпринимая. Здесь же организаторы не просто признали случившийся недочет, но и на самом высоком уровне его исправили. Сервис и клиентоориентированность – виден не тогда, когда всё идет 100% по плану, а когда случаются непредвиденные ситуации, и компания их решает достойно, сохранив клиента и репутацию.
Желаю успехов и процветания!
Review provided by Tripadvisor
Jan 9, 2021
an unique safari experience - I only had time to do a safari for 1 day and a night so i decided to go to Tarangire national park with „Ensembles Explores Adventures“ and it was totally worth it. The tour guide did his best to show me as much as possible in that short time, i saw almost everything. I spend my night in a very nice lodge which the company found based on my wishes. The second day (on wich we were supposed to travel back to Arusha) the guide came up with the idea to add the „zip-line adventure“ only for a small extra charge. We agreed on doing that and it was totally fun! So all in all I can totally recommend to travel with „Ensembles Explores Adventures“ because they were above my expectations.
I only had time for one safari for one day and one night, so I decided to go to Tarangire National Park with "Ensembles Explores Adventures" and it was totally worth it. The tour guide did his best to show me as much as possible in the short time and explain, I saw almost everything. I spent the night in a very nice lodge, which the company found at my request. On the second day (when we were supposed to go back to Arusha) the guide came up with the idea of adding the "zip line adventure" for a small extra charge. That's what we did and it was so much fun! So all in all I can absolutely recommend a trip with "Ensembles Explores Adventures" as they exceeded my expectations.
Review provided by Tripadvisor
Oct 31, 2019
Ugandan adventures - We went with 2gether2africa on a 3 day trip to Sipi Falls in Uganda. We were amazed by the beautiful green nature of the area and how peaceful it is. The guys at 2gether2africa were super accommodating and were there to provide for all of our needs. We were impressed by their wealth of knowledge and their warm hospitality on our trip. They were very professional and had really thought through everything we needed for the trip so it ran very smoothly and was exactly what we wanted in our holiday. We would definitely take a trip with them again. Thanks guys!
Review provided by Tripadvisor
Oct 21, 2024
Safari experience - It was a very nice Safari experience. All arrangements made by Godfrey related to Safari bookings, stay etc were really good. Would definitely recommend to book safari with this tour company where Godfrey can guide and help you out in the entire tour. Thank you Ensemble and Godfrey for a nice Tanzania trip for us
Review provided by Tripadvisor