My driver, Yessin, was so... - My driver, Yessin, was so friendly. He helped me with my luggage and we chatted the whole way to the hotel. I would recommend this service again. Also, the communication from the service and the driver was great.

Great experience with this service! - Driver was on time and the car was very comfortable for our group of 4. In addition it safely held all our luggage. The driver provided perfect directions on the meet up point and was responsive to our questions.

Dependable pickup - Very dependable pickup service. Good communication and easy to meet instructions at Schipol airport.

Great pickup experience!! - Great experience they communicated well and help us transition through baggage claims and our ride. Will use them again as we leave.

Amazing - Amazing driver was friendly and helpful , helped with the bags great experience indeed. You will love this much easier after long flight then pumbic transportation

Great service & thoughtful - Very efficient and reliable way to get from the Airport to your hotel. The driver was very accommodating and helpful to me on my journey.

Driver was on time and... - Driver was on time and professional. Made the airport experience easy. Thanks………………………………………………………..

Airport Transfer - Great communication Driver was early and helped with the bags. Car was clean and quiet. Easy pickup and drop off

Double check before using transportion - Poor driver ne er got the chsnves , told me thst today. It was frustrating viator dropped the ball they did apologize for this error

Unacceptable - We had a terrible experience. I specifically booked pickup for 10:30am (to allow 90 min to get through security after landing at AMS at 9:00am). Upon arrival to AMS we got in a very long line to get through immigration. I was called by the driver at 9:16am asking where I was and when I said that we were in line for immigration he stated that pickup was 9:00am and wait time had already begun upon the plane landing as they were tracking our arrival instead of my scheduled pickup time. I attempted to contact the service and Viator for assistance but just kept receiving notice that they ignore the scheduled pickup time and solely track the arrival of the plane, disregarding the expected wait time when the arrival hall is busy. As I was attempting to navigate immigration I received many texts saying that the driver would stop waiting as the wait time starting at 9:00am was over at 10:00am even though my confirmed pickup time was 10:30. When we got through immigration at 10:15 I was told that I would be charged a wait time as the driver was waiting still even though I was told the wait time was over. When I called the driver and asked if he was still waiting as I had received a text saying that he was done waiting, he yelled at me so at that point I did not feel comfortable attempting to organize a ride with him (which he offered for an additional €50). At the same time I was being told that I would be marked as a no show even though our group was ready for pickup 10-15 min ahead of my scheduled pickup time. We ended up getting a taxi for our group of 7 for cheaper than the original cost of the arranged driver and were on our way before the scheduled 10:30am that I had requested. I find it unacceptable that I had confirmation of a 10:30am pickup time through my Viator booking and it was disregarded by the company which attempted to charge me additional money in order to wait while also yelling at me for expecting to be able to received transport that I had prepaid for at the prearranged time.