Smooth & Worry-Free Airport Transfer — Helpful Tips for Your Departure

Dear Friends,
Thank you for choosing our services! We sincerely hope the final leg of your journey is as relaxing and enjoyable as the rest. Here are some friendly tips to help you select the right vehicle and ensure a smooth and easy transfer.

Before Booking | Choose the Right Vehicle

To guarantee a comfortable ride with ample space for your luggage, please select your vehicle based on the number of travelers and bags:

Notes:

• A 28” luggage size: (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm).

• A folded stroller is considered a piece of checked luggage.

• A folded wheelchair is considered a piece of checked luggage.

• 1–2 passengers → Sedan (fits up to 2× 28” luggage)

• 3–5 passengers → 7-seater Minivan (fits up to 5× 28” luggage)

• 6–9 passengers → 14-seater Van (fits up to 9× 28” luggage)

• 10–12 passengers → 19-seater Van (fits up to 12× 28” luggage)

• 13–15 passengers → 33-seater Bus (fits up to 15× 28” luggage)

Got extra luggage? Here’s how to choose:

We kindly ask that you reserve an extra seat for each piece of checked luggage beyond the included allowance.

For example:

• 2 passengers + 3 suitcases → select “3 people”
• 5 passengers + 6 suitcases → select “6 people”

This helps us arrange a larger and more spacious vehicle, ensuring your ride is comfortable and stress-free.

Booking Tips

Please provide the accurate number of travelers and luggage, so we can match you with the most suitable vehicle. If you prefer extra legroom or have more luggage, simply add one more passenger when booking — we’ll arrange a larger and more spacious vehicle for you.

If you need an infant car seat, please submit the order and leave a note at least 3 days in advance, and we’ll prepare it free of charge.

Service Coverage

The airport transfer service includes up to 40 km of driving distance, covering almost all hotels within Harbin city downtown.

If your pickup location or hotel is located in the outskirts of Harbin, don’t worry — a small extra distance fee will apply, for example:

• Sedan: US$0.7 per km per group
• MPV: US$1 per km per group
• Larger vehicles: slightly higher rates (Max. US$1.5 per km per group)

Once we receive your booking, we’ll contact you to confirm the details and inform you in advance if any extra distance charge applies. There are no hidden fees, so you can travel with peace of mind.

Trip Confirmation:

We’ll contact you in advance to confirm your flight, departure time, and terminal details.

Recommended Departure Time:

• International flight → 4 hours before departure
• Domestic flight → 3 hours before departure
  (If checked in online, you can leave 30 minutes later.)

Flight changed?

No worries! Just let us know — we’ll adjust your pickup accordingly.

Driver Information:

You’ll receive the driver’s name, phone number, car plate number, and drive & car photos one day before your trip.

On the Day of Departure | Friendly Reminders

Free Waiting 30 Minutes:
The driver will wait patiently. After 30 minutes, an overtime fee of USD5 / CNY35 per half hour applies.

Customer no-show:
If it’s been over 30 minutes past your scheduled pickup time and we’re still unable to reach you, the driver will have to leave to continue with the next service. In this case, the booking will be considered a No-show, and the service will be marked as completed — no refund will be provided.

We kindly suggest keeping your phone reachable. If your plan changes unexpectedly, please contact us as soon as possible — we’ll always do our best to assist.

Before departing from the hotel and getting off the car at the airport, please take a moment to double-check your belongings — especially your passport, wallet, and mobile phone.

The customer service team stays online throughout your trip, from booking to safe airport arrival — always ready to assist.

We believe every journey should start with ease and peace of mind.

Mr. Orange: For a smooth and worry-free start to your journey home, or your next adventure.

• Private transportation
• On-board WiFi
• In-vehicle air conditioning
• Airport and departure taxes
• Surcharges on fuel
• Parking fees
• Highway toll fee

• Gratuities

We ensure your journey concludes as delightfully as it began. Here’s why travelers rely on us for a flawless airport transfer:

All-Inclusive Pricing – No hidden charges, guaranteed.

Spacious, well-equipped, and comfortable vehicles, easily accommodating all your luggage.

Comprehensive process details sent promptly after booking.

Meet Your Driver & Car in Advance – Real photos provided beforehand for a stress-free start.

Punctual & Door-to-Door – Early arrival, pick-up exactly where you need us.

Family-Friendly – Complimentary baby seat available upon request (3-day advance notice required).

Direct Communication – Dedicated WhatsApp support throughout your trip.

Flight-Optimized – We suggest pickup times for a hassle-free airport experience.

Mr. Orange: For a smooth and worry-free start to your journey home, or your next adventure.

For a full refund, cancel at least 24 hours before the scheduled departure time.