52426 Tour - Unpretentious fun tour. While tour leader did not share a great deal of beer knowledge, she made up for it in casual lighthearted conversation.

Delightful afternoon learning the Koln beer culture. - We had a wonderful experience on the beer tour with Alisja! We learned the beer etiquette here in Koln and enjoyed the varieties. All the best to Alisja - it was a simple pleasure to get to know her during the course of the tour and we will always remember her anytime we enjoy a cold Kolsche.

A perfect way to start an evening in Cologne. - Excellent tour of the Cologne brew houses guided by Kim, who was both charming and knowledgeable.

Fun and fun - Super friendly and very entertaining

Chris and this tour are fantastic!! - 5 stars!! Our guide Chris was SO knowledgeable of Colorne, the pub history, Kolsch beer... a must do tour and a bargain for beer fans...which my wife is not but loved this tour and Chris' knowledge !

Drink and Enjoy - What a great idea! Chris (the guide) was very knowledgeable and we learned a lot about the history and culture of Kolsch/Cologne. Great way to enjoy the city without feeling intimated about participating in hundred of years of tradition!

Friendly, easy, culture - Alisha was a great guide and knew a lot of history of the four places we went. I was glad for the knowledge on the culture of the beer and Köbes (servers) that I would never have known if I’d gone on my own. Super friendly, I’d highly recommend this tour!

Good fun and good beer! - The guides were knowledgable, friendly and funny. The brew houses we visited were welcoming and we enjoyed learning the local beer culture.

Definitely not recommended - The quality of the tour was very disappointing, little information and an insecure employee who didn't tell us much. The owner can't handle criticism well and the communication was incredibly poor.

Completely absurd treatment after a refund request - I joined this tour with my girlfriend and close family members. We stayed together for the entire tour and behaved normally and respectfully throughout. The tour itself was poorly delivered. The guide stated at the beginning that she normally does not run this tour and was only filling in. Most information was read directly from printed pages, with little explanation or engagement. For the price, this was disappointing. After the tour, I chose not to leave a public review. Instead, I contacted the owner privately and politely to express my concerns and request a refund of €80 for four tickets. What followed was completely disproportionate and alarming. Rather than addressing the quality of the service, the owner replied by accusing me of serious misconduct during the tour, including harassment and physical contact toward the guide. These accusations were made only after a refund was requested and are categorically denied. His response then escalated into a highly personal and inappropriate message, including statements such as “Don’t you have a mother?” and comparisons implying moral and familial failure. When I asked for evidence or a retraction of these claims, he refused and ended the exchange by stating that the “case is closed.” The fact that such extreme accusations were introduced in response to a routine refund request, and then abruptly dismissed without any substantiation, speaks for itself. This was not a professional handling of a customer complaint, but an aggressive and inappropriate escalation that I find deeply concerning. Future customers should be aware not only of the quality of the tour, but also of how criticism and private feedback may be handled. I will add screen shots of the following email exchanges.