3 Hour ATV Waterfall Adventure in Jaco

I was charged extra and wasn't told by our guide nor the office manager that there would be extra if our tour went over the time alotted. Our guide was great but he should have given us a heads up when he directed us to a local tavern and restaurant to eat. He should have cleared it with us or his company. Otherwise, we could have come back after our tour on our time. Not ok Bo! Guide drank beer and ate on our dime. Not cool!

Dishonest people. Don’t go there

This was my friends and I very first time in Costa Rica. And, I must say the experience we had with your establishment put a damper on our overall experience. And, I would not recommend your location to anyone. There are many other options to choose from. We discovered your location by waking the Jaco beach strip, and we were immediately greeted by Javier. Everything went well in the beginning. It wasn’t until the next day when we had already paid and was scheduled that Javier’s attitude changed. We have no idea why. My friends and I pondered over it as we were very very shocked and came to the conclusion that he “assumed” we weren’t going to tip him for whatever reason. He emphasized that he got paid based on tips. From the beginning of our tour until ending he treated us as if we were a complete bother to him. We never stopped to view/ take pictures. Not at all. Which should’ve been 50% of the tour. My friend got stuck three times, the ATV kept shutting off. Each time he would go so far ahead of us we had to wait until he Atleast noticed we weren’t behind him to come and help. We spoke to a group of guys that did the same exact tour, left a couple of minutes before us. And came back super excited. They enjoyed every minute of their tour and got to stop and take pictures and received overviews of where they were. We work for Fortune 500 customer based companies and fully understand the way customer service should be provided. We were completely dissatisfied with your services.