Great option for cruise passengers! - Such a great excursion covering a lot! We began our day visiting the kiwi orchards which were to begin harvesting that day. Saw and tasted a new variety-the red kiwi! Yum! The government gardens were beautiful and the redwoods grow tall. The Māori Village was very interesting and the people warm and friendly. We enjoyed watching a few brave men learn the Haka dance. The geothermal activity in the region is impressive and we enjoyed seeing the Lakes district. A very busy and great way to see the area!

Beautiful and Interesting! - Terry was our guide and he was great! He has a wealth of knowledge as well as anecdotes to make it interesting and fun! The vehicle was an 7 passenger van with plenty of room as we only had 5 people on our tour. Great communication with the owner, Toby, throughout the whole booking process and easy to find just outside the cruise dock we were on.

Fantastic visit to Routora - Was a great trip lots of things to see The geothermal village & Maori village was excellent also visiting the lakes was amazing scenery Thirery our guide was excellent

Great tour of Rotorua - We really enjoyed this small group tour. Toby was our guide and he was excellent! He’s been in the area for a long time and knew everything and everyone! We saw the highlights and avoided the crowds. Toby knows a lot about the flora, fauna, and history - which we really appreciated!! Highly recommended tour - much better than the usual script reading guides

Great private tour - Toby our guide was great took us to extra places big tour would not go to. Liked the geothermal and Maori experience.

Awesome - Toby was awesome. Had a great day! Never seen thermal springs before and they exceeded my expectations. Maori presentation and people were great.

So much better than cruise ship shore excursions! - Although cruise ships also sell shore excursions for some of the same places individuals can go on their own, it is so much better (and far cheaper) to book tours independently. This was definitely the case as Kerry shuttled we two couples around in the very comfortable, roomy Arrow Tours late model, mini coach. We did not have to wait in long lines to get on or off a bus, we were able to quickly ask questions to Kerry as he drove and narrated our tour. He individualized our tour also once he found out two of us were school teachers and had an interest in local education and the flora and fauna. We were able to soak in the beauty of not only the natural wonders around us, but the beautiful, friendly kiwi people. Kerry has spent his entire life in this area and loves to educate others. We highly recommend this company when booking tours in this area. Kerry was also amazing to just pull over on the side of the road if he saw something that would be interesting to a tourist and he also knew the best photo spots. This is a tour not to be missed! Although lunch was on our own on this tour, they did take us to a spot to have a freshly made, locally sourced meal which was also really enjoyed.

Great guide with local knowledge - I am not sure why Trip Advisor says they are 'permanently closed' - they are very much open for business. We had a full day shore excursion with Toby. It was a comfortable van, not a crowded bus. The schedule was full, but never rushed. Toby is a local who showed us things that you probably would not see otherwise. For example, we pulled over at one point and walked into a lush ancient forest full of bird song. We also had a short stop at a kiwi farm so we could see how that was done. The cultural village show/site was also good. Highly recommended!

Great and fun trip - This tour is well organized, tour guide ,Toby, has great knowledge of history for each highlight area, with 10 of us fit in comfortable van, we were amazing to see historic bubbling geothermal village, don't miss the concert, must see, our group had a lot of fun and enjoying this tour. I highly recommend to have Arrow Tour when you at Tauranga

Rotorua - This tour ended up being a private tour for my husband and I. We really enjoyed the tour of Rotorua and the Maori performance.