Rafting on Christmas Day - Do not hesitate to take this trip!! The trip was top notch from the start to the finish. Carlos, our guide is a great guy and a lot of fun:) great memories made for our family of five on this Christmas Day. Thanks again!

Bad service don't give away free money - I booked with viator 09/14/18 my trip was for 10/24/18 the day b4 trip u are required to check in 24 hrs before to make sure pick time hasn't changed I spoke with local tour guide in fact time had changed next morning sat 45min after pick up time waiting 4 the tour pick up no show called viator to be told trip was cancel do to the lack of participants was offered a rebook 4 the 26 declined I couldn't bc I left that same day long story short they haven't given me a refund I was told that It was under investigation for 7-10 day and I would be emailed the decision

This was very enjoyable and not too... - <p>This was very enjoyable and not too difficult. The guides were all very personable, fun, and quite knowlegable. This river has just enough white water to make it exciting but not dangerous. I would recommend it to others.</p>

Tour Was Cancelled And We Weren't Informed - Still No Refund - We reserved the Jarabacoa White Water Rafting from Puerto Plata tour 2 weeks in advance. We also followed the confirmation steps per the voucher we received when we reserved the tour.On the morning of the tour, we arrived in the hotel lobby about 10 minutes before our pickup time of 7AM.At 7:10 the local tour operator van had not arrived.We called the local tour operator and he confirmed our booking reference and asked that we call back in 10-15 minutes for an update if the van had not arrived.The van did not arrive so we called back.At that time we were informed that the tour had been cancelled because there were not enough tour participants.The local tour operator (Blue Travel) said that they had tried to contact us the day before the tour to inform us of the cancellation. However, we had no missed calls, voice mails, or emails from them.They then asked us if we wanted to reschedule for the next day.We said no because we had other plans.It was frustrating because we had built our mini-vacation around the rafting (and it was my wife's birthday). So we called Viator and since then we've called a number of times to get our full refund.The Viator customer service has been very nice,but at 8 days after the tour date we have not received our refund.The other thing that angered us is that when we talked to the local tour operator he said