great day which was very well organised - Trip on cogtrain to jungfrau joch and seeing this wonderful scenery.Despite the crowds a wonderful day

Absolutely beautiful !! - This trip was fantastic! For around $206, we got to see the ice tunnels, walk through the museum, look at the observatory and walk outside to the swiss flag! It was truly a special trip. I recommend this highly, it seems pricey but is very much worth the price! Transportation was included in our flight. If you collect pressed pennies, bring CHF coins (a 2 and 20) beforehand!!

Nice small group tour, recommended! - Highly recommended tour. We didn't have the weather on our side on the day of the tour so the top of Jungfrau was cloudy and snowing but that in itself was an experience and so was getting to the top on the cable cart. Zed our driver was lovely and helped make the most of the trip for us with his knowledge and extra stops for photos. Thank you Zed!

Beautiful Tour But not enough time to explore - The trip was very good. Picked us up in the hotel. Dropped us in Lauterbrunnen and gave us instructions to go up by two trains to top of Jungfrau. Two hours was not enough to see the museum, ice tunnel, observatory and walk outside to the swiss flag. We were rushing and wanted to keep up with time to reach back to Lauterburnnen. Very beautiful and we are going there often. Once in your life time, may be two.

Basically transportation without a tour guide - It was an ok trip. I believe this trip is just transportation to the sites rather than with an actual tour guide. If you're looking for a tour guide, this is not the tour for you. The driver Zed was cool though. The weather was not conducive on the day, so be sure to check that out before booking this tour in the winter period.

Frustrating but have to respect mother nature - Driver / Tour guide is great but never get to Jangfrau due to bad weather condition. Killled time in Interlaken. Nice little town but waited too long before driving back to Zurich.

Some good, some bad experiences. - This was a mixed bag of good and bad. Firstly, the driver was late and the instructions for meeting up were not very specific. It led to us and others in the tour group wandering around aimlessly in the bus terminal. The driver did show up though and got us all on board quickly. This is not a tour with a guide, which is stated in the exclusions. That is why I picked it. But because the driver was late, we were also short for time for the train up the mountain, we had to get hasty instructions and jump onboard the train. All of this was stressful. We had two hours to see jungfraujoch, which was enough time for us to see everything and take lots of pictures. Again, I chose this because we didn’t want a guide, we wanted to do jungfraujoch at our own pace, and not have to be checking in with a guide. This however did end up causing a really uncomfortable situation when we were leaving jungfraujoch. When we went to leave we asked the station agent if our ticket meant we had a reserved seat or not and he looked at our tickets and said, ‘where is your group? Key Tours? we’ve talked to them multiple times that they must have a guide with you and that you stay with your group’. Then he called over his supervisor and the supervisor then looked at us with contempt and said ‘key tours cancelled for today’ which made us incredibly stressed out. Our tickets still scanned and let us thru as they were valid, but the station agent then came up to us as we waited in the unreserved seating section of the platform and suggested we go check our tickets again. I was worried they wouldn’t let us board the train and get back down in time. No one else in the group had an issue but us, but no one else checked if they were reserved seats or not. If we hadn’t done that we wouldn’t have been scrutinized and made to feel like we had done something wrong. More transparency and better communication from Key Tours would’ve been great. We enjoyed going up to Jungfraujoch, and the driving was quick and efficient. I just really wish that the ending hadn’t been so uncomfortable. Also just a general note, if you go on one of the cars that is for groups at kleine scheidegg the group tour guide will kick you out of that train car, so be mindful of which train car you’re supposed to go on at the train transfer. That was also a very not nice experience.

CLIMATE CHANGE DENIALIST DRIVER - So essentially, when you buy this package, you're paying just for the driver. There's nothing else, no food, no guide, nothing else. So what happens if you get a climate change denialist driver who KEEPS spewing fake news all trip in the presence of children even after the group showing no interest in it? We had to listen to this Roger/Irvas(?) dude talk about bulls**t for 4 hours. He wasn't joking either. I understand he has political opinions and I'm all for it normally, but there's a time and place for them. I also found the trip overpriced, I would have maybe paid half if I knew the service would be like this. I guess other things were okay.

Go with “Best of Switzerland” tours instead. Your money will go further (if anywhere at least) - (Read full review) For your own sanity, please do not go with this company. You will regret that you did based on how cheap it is, and ruin the rest of your vacation. For me, this was my first time in Europe, and the last time I’ll ever used Viator or its subsidiaries. I suggest you do the same. Waited for over an hour to get picked up at the airport bus station which was a listed location that they provided on this tour. They said to come 30 minutes early which we did. Contacted them asking where they were through the TripAdvisor and was left with no response until they had left. Before they left, I even had to contact Viator through a stranger’s phone and they confirmed they would be coming at 7:50. They never did. Ended up wasting hours, $1000 CAD that was not refunded to me. They claimed that the “instructions were clear” and left it at that. Horrible experience. Would give negative stars if I could. Luckily, we went to Zurich HB and was kindly able to join a tour with Best of Switzerland. The guide and staff were so kind and patient with us. In fact, by the end of the tour, we ended up booking again for the following day as soon as the tour ended. We could not be more happy with this company, and suggest that everyone use it. Note: I do not have any ties with Best of Switzerland, it was just good enough that I had to leave a review for them in place of this disappointing scam of a company.

Customer service is TERRIBLE - I was trying to change the date on my reservation and the tour company was unprofessional. Over the phone, an extremely ill-mannered woman refused to help me out with my situation; she said “no” to all of my inquiries for more information regarding my request and hung up on me. This is probably the worst customer experience service I’ve had. Stay away from this company.