Great experience for the family! - Great experience, friendly staff and good equipment. A perfect day on the glacier with the family. Highly recommended!

High recommended! - It's easy to find the meet point. The tour guide was really nice and took a few family pictures for us. Though I wish the time spent in the cave could be a little longer, the cave is really amazing!

Amazing experience - Amazing experience! One of the most beautiful things I’ve ever seen. We had a great guide, kind and patient, no rush in the cave, we had enough time to take a picture and enjoy the view. The road to the glacier was so fun! Definitely recommend!

Great tour! - Beautiful spot with amazing ice cave formations that are truly something you can only see once in a lifetime. Bus ride was overall smooth and we did not feel at all in any danger during this tour.

Ice Cave amazing-ness with Mr. B! - We had an AMAZING experience with Mr B. His name started with a B but it was difficult to roll the “r” so we simply called him Mr B. 🤣 My husband and I did this tour with my 80 year old mother-in-law and 8 year old son. I was worried that it may be too hard for them but Mr. B was kind and patient and made sure we all had a wonderful time. The jeep was soooo fun going over crazy glacier roads and the actual ice cave was beyond beautiful. This was so worth it and I am so grateful that we got to see this before it changes by next summer. Thank you!!!

Superb and out of this world! - Trigger our caving tour guide is wonderful!!The tour is extra extra ordinary….awesome!Thank you so much!

Highly recommended for Japanese people. - I was a little worried because some reviews said that the time inside the cave was too short, but the tour starting at 1pm was relatively relaxed and there was plenty of free time inside the cave (within the bounds of common sense for Japanese people). At the meeting point, there was a toilet, a food truck with a hot dog stand, and a meeting point for the tour company, and we checked in in front of the truck with the tour company's name on it. Thor, the conductor, speaks English very slowly and clearly. He is experienced and has a good sense of humor, and he made sure that each group enjoyed themselves slowly inside the cave. After a 25-minute off-road ride, we entered the glacier cave. After walking on the glacier for about 10 minutes, we entered the cave. We spent about 40 minutes inside the cave and returned the way we came, taking a break at a view spot on the way. The tour was scheduled to depart at 1pm, but we left at 12:40 when all the members of the tour were present, and returned around 3:30pm. There were 14 people on the tour, but thanks to the conductor's personality, it was a calm and enjoyable tour. The walking speed is neither too fast nor too slow, and I think the tour is considerate of the elderly. Recommended for Japanese people. Recommended for Japanese people.

Great but expensive - The cave was beautiful and the drive out was fun. Our tour guide Kristian was knowledgeable. The tour was about 2 hours long and for about $190USD (26,000 ISK) per person the tour was short and not super spectacular.

Very bad customer service - Unfortunately we had very bad experience with Tröll Expeditions. On our arrival day we lost my luggage with the shoes I was supposed to wear on the Ice Cave excursion. The trip was planned for the next day at 13.00. As soon as I found out about the lost suitcase I wrote an email to the company to ask if another pair of boots I had can be fine. This was at 12.50 of the day before the trip. They said absolutely not, and we started an email conversation regarding the possibility to rent a proper pair. As they do not have a rental service at 13.35, I ask to cancel the booking. They refuse my cancellation request saying that I was out of their 24 hours cancellation policy. We were writing each other for almost an hour!!! How can I join the trip if I don’t have the correct shoes? This is what we are talking about from 12.50! At this point they wrote me that they checked again, and the local guide said that my shoes was fine and reassured on fact the I can enjoy the trip. At this point I was confused and doubting on their intention. Even more because the weather was very bad, we were in a snowstorm and indeed the next morning we didn’t make on time for the trip even if were 100km far from the meeting point. I can understand that a company has a cancellation policy, but they can also be more flexible in particular cases like mine. I’m complaining because I lost 300€ asking for a cancellation due an unexpected event and while I was actually on schedule to do so.

VIATOR worst company - VIATOR sell the same tour with different names and different prices, they don’t response for what they sell.