Secret Lagoon visit in Iceland. - Warm, enjoyable and casual. Staff also were friendly, and informative. I would recommend this visit to everyone.

A great experience - Booked online in case it was too busy to get in. We found it a really relaxing experience. It was interesting to walk around the site first and see the bubbling pools. Beware at certain points at the sides of the pool where the water comes in scalding hot.

Beautiful - Lovely relaxing trip out, we booked 5pm but were running late, we contacted on route and were told not to worry, lovely customer service. On arrival parking is easy and booking in not a problem. You are required to shower naked before entering and the changing rooms are open areas not cubicles. The lagoon was beautiful and being there for sunset was even better and would recommend this slot, around the lagoon are some hot springs which are a brilliant added touch to the experience. We had 3 kids with us who all had a great time although sometimes were a bit hot, so were able to sit on the steps without a problem and dip in and out - our 6 year old struggled the most with this, personally I wouldn’t take children much younger than that for the heat aspect. A really calm environment not over crowded at all, clean and enjoyable experience

This is an experience of a lifetime. - This company is amazing. I would certainly travel with them again. The feeling of well being after you get out is priceless.

Absolutely an amazing experience. - What an amazing experience I went here 2 days in a row. It is so relaxing and the feeling of well being after you get out is priceless 💗💗💗

Lovely and quiet - We had a fantastic time at the Secret Lagoon! It was a pleasant walk from our hotel. The staff was lovely, the facilities were nice, and I really liked the standing hair dryers in the locker room. I also appreciated the swimsuit dryer. I would have liked something a bit better than the pool noodles that were provided, but that was a minor issue. Overall, I’m so glad we went to the Secret Lagoon because it was quiet and not crowded. Oh, and my skin felt incredibly soft after soaking in the lagoon!

Deceptive Business and Marketing Practices - Marina Travel Review The company practices deceptive business and marketing practices. They are advertising on Viator their Secret Lagoon Admission tickets as a tour. I’m fact, Viator is normally a middle man used to book tours. Marina Travel advertises on Viator as having a “ Meeting and Pick up” place which is very confusing and makes one think that at least transportation to and from the lagoon is offered. Instead of at least putting the “Secret Lagoon” as the meeting place, Marina Travel puts the actual address of the lagoon which to us tourists doesn’t let us know clearly and right away that we are meeting at the lagoon. Marina travel did not send my ticket until a couple of days before my “fake” tour. I tried to download the tickets but all of their links kept taking me in a loop and not to a ticket. I emailed Marina Travel and they only then attached my ticket to their reply email one day before the “tour”. So I had less than 24 hours to realize that they did not provide transportation to and from the venue and that it would cost over $400 just to get to and from the lagoon!! I then emailed them right away to cancel, but they were not apologetic or understanding at all. They admitted no blame whatsoever and even lied about emailing my ticket on July 7th. They would not even offer a partial refund. Please consumer be very careful using this company for your travel experiences if you still end up using them.